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MEDIA RELEASE

CONTACT:
Cindy Ficorelli
Phone: (810) 606-6270
Fax: (810) 606-6279
caficorelli@genesys.org

11/03/2010

Consumers name Genesys one of nation's top hospitals

(GENESEE COUNTY, MI) For the ninth consecutive year, consumers have chosen Genesys as one of the nation's top hospitals for quality, image and reputation, best doctors and best nurses.
National Research Corporation (NRC), the leader in health care performance measurement and improvement, announced the 2010/2011 Consumer Choice Award winners. These hospitals were chosen by local consumers as providing the highest quality service.

Only 267 health systems in the country were chosen for this award. In Michigan, a total of nine were named, and in the region Genesys was the only hospital to receive this award.

According to Ginny Martin, president of NRC's research division, winners are determined by consumer perceptions on multiple quality and image ratings collected in the company's Healthcare Market Guide Ticker study of 450,000 consumers throughout the nation.

"Healthcare has become an increasingly important issue across the country, and empowered consumers are making decisions for themselves and their families when selecting healthcare facilities and services," Martin reports. "As care options multiply and financial challenges remain strong, consumer perception of quality continues to grow in importance. Dedication to providing high quality healthcare has become essential for all hospitals. In the face of adversity, these Consumer Choice Award hospitals exemplify the dedication it takes to provide quality healthcare to their communities, and we are pleased to honor these winners through the eyes of their patients."

NRC's Ticker study is the nation's largest and most comprehensive of its kind. No other study used to measure hospital performance and preferences contains more consumer responses than NRC's study.

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