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Patient Safety and Quality Concerns

As our patient, your comfort and well being is our primary concern. Each employee is to make your stay as pleasant as possible. However, if you or your family members have a concern about the care you are receiving, please speak with your nurse or ask to speak with the manager of the unit or department where you are receiving care. If you are not satisfied with the response you receive, please contact the Patient Representative at (810) 606-6551, or toll free at (888) 606-6556. On holiday and weekends, please call the operator (Dial 606-5000) and ask to speak with a nursing supervisor. If your concern cannot be resolved at this level, you may contact:

Michigan Department of Community Health
Any person may file a complaint about a health facility with the Michigan Department of Community Health, Bureau of Health Systems, Division of Operations, Complaint Investigations Unit, P.O. Box 30664, Lansing, Michigan 48909. If you need assistance or wish to make an oral complaint, you may call The Department of Community Health at (800) 882-6006.

The Joint Commission
The Joint Commission standards and safety goals deal with organizational quality of care issues and the safety of the environment in which care is provided. Genesys is committed to providing our patients with the highest quality and safest care.

If you have a quality or patient safety concern, please contact your physician, nurse, nurse manager, or another member of your healthcare team who will work with you to resolve your concern. If you feel the issue is not resolved, call the Genesys Patient Care Representative at 810-606-6551, or fill out our online form.

If your concern cannot be resolved at this level, you may contact the Joint Commission. The Joint Commission does not address individual billing issues, payment disputes, or individual clinical management of patients. There are several ways to file a complaint.

 

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