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Patient Rights and Responsibilities

In keeping with the philosophy of Ascension Health System, we believe that every patient enjoys specific rights and has certain responsibilities. In order to meet our goal of quality patient care, you; the patient, and we; the employees and physicians of Genesys Regional Medical Center must work together to facilitate the best patient care possible.

We believe that a patient who understands and participates in his or her health care may achieve better results. The Medical Center has the responsibility to give you adequate and appropriate care, to respect your rights, and recognize your responsibilities as a patient. We have prepared these rights and responsibilities for your benefit. In care of a minor or patient with a guardian, the following rights and responsibilities are also afforded to the patient's parent and/or guardian.

As a patient of Genesys Regional Medical Center, you are entitled to:

• The right to respect, protect, and promote patient rights.
• The right to inform the patient of his or her rights.
• The right to treat the patient in a dignified and respectful manner that supports his or her dignity.
• The right to respect the patient’s right to and need for effective communication in a manner he or she understands and tailored to the patient’s age, language, and ability to understand that meets the patient’s needs.
• The right to respect the patient’s cultural and personal values, beliefs, and preferences.
• The right to respect the patient’s right to religious and other spiritual services.
• The right to allow the patient to access, request amendment to, and obtain information on disclosures of his or health information, in accordance with law and regulation.
• The right to have visitors designated by the patient, including, but not limited to a spouse, a domestic partner, (including same-sex).
• The right to allow a family member, friend, or other individual to be present with the patient for emotional support during the course of stay, unless it infringes on other’s rights, safety, and medical treatment.
• The right to prohibit discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
• The right to provide information to the patient who has vision, speech, hearing, or cognitive impairments in a manner that meets the patient’s needs.
• The right to respect the patient’s right to participate in decisions about his or her care, treatment, and services.
• The right to honor the patient’s right to give or withhold informed consent.
• The right to protect the patient and respect his or her rights during research, investigation, and clinical trials.
• The right to respect the patient’s right to receive information about the individual(s) responsible for, as well as those providing, his or her care, treatment, and services.
• The right to address patient decisions about care, treatment, and services received at the end of life.
• The right to formulate or review and revise his/her advance directive.
• The right to privacy.
• The right to pain management.
• The right to be free from neglect; exploitation; and verbal, mental, physical, and sexual abuse.
• The right to an environment that preserves dignity and contributes to a positive self-image.
• The right to access protective and advocacy services.
• The right to have complaint’s reviewed, and when possible resolved.

If you feel that your rights have not been respected, you may file a grievance by calling (810) 606-6551, Monday through Friday, 8:00 a.m. – 4:00 p.m. On
holidays and weekends, please call the hospital operator at (810) 606-5000 and ask to speak with a House Manager.

MEDICAL HISTORY. You are responsible for providing honest and complete information about your current condition and about your past medical
condition and treatment.
LACK OF UNDERSTANDING. You are responsible for making it known if you do not understand the description of your condition or the description of the
course of treatment proposed for your condition.
REFUSAL OF TREATMENT. You have the right to refuse care, treatment, and services in accordance with law and regulation.
FOLLOWING INSTRUCTIONS. You are responsible for following the treatment of plan recommended by your health care team, including physicians, nurses and therapists. This responsibility also includes keeping appointments and giving notice when unable to do so.
CHARGES FOR TREATMENT. Regardless of the type of insurance plan you have, you are responsible for paying for, or for ensuring payment for, the
medical treatment rendered to you at Genesys.
RESPECT FOR OTHERS AND FOR PROPERTY. You are responsible for being considerate of the rights of other patients and for Genesys personnel.
This responsibility particularly recognizes that other patients may be harmed by noisy conversation or behavior. You are responsible for being respectful of
Genesys property.
RULES AND REGULATIONS. You are responsible for following rules and regulations of Genesys regarding patient care and conduct. The patient and
family need to communicate with the caregiver if they intend to leave the nursing unit.
REPORTING PAIN. You are responsible for telling us about your pain; this includes:
• Asking your health care provider (doctor, nurse, or clinician) what to expect regarding pain and pain management,
• Discussing pain relief options with your nurse,
• Asking for pain relief when your pain first begins,
• Helping your health care provider measure your pain,
• Telling your health care provider about any pain that will not go away,
• Discussing any worries or fears you have about taking pain medication.

Any person may file a complaint about a health facility with the Michigan Department of Community Health, Bureau of Health Systems, Division of Operations, Complaint Investigations Unit, P.O. Box 30664, Lansing, Michigan 48909 or call (800) 882-6006 or on the Internet at,4601,7-154-27417_27647---,00.html

The public may contact the Joint Commissions Office of Quality Management to report any concerns or register complaints about a Joint Commission-accredited health care organization by calling (800) 994-6610 or on the Internet at
* This document meets all JCAHO, HFAP and CMS requirements.

Need Help?
(810) 606-5000

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One Genesys Parkway • Grand Blanc, Michigan 48439 • 810-606-5000
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