Name: LINDA BUTLER

Department: PAT

Recipient: August of 2006

Nominated by: Employee - WILMA WEBB

This is the award-winning letter sent to LINDA BUTLER:
LINDA WAS MAKING ROUTINE PRE-OP CALL TO PATIENT (CLAXTON HESS...90 YR OLD) FOR HEALTH HISTORY. PT. C/O CHEST PAIN AND STATED HE HAD ALREADY TAKEN MEDICATION FOR IT BUT IT HADN'T HELPED AND IT WAS SEVERE. LINDA ADVISED PT. TO CALL 911 IMMEDIATELY. THE PT. WOULD NOT CALL 911 BECAUSE IT WOULD LEAVE HIS WIFE ALONE IF HE LEFT BY AMBULANCE. THE PT. ASKED LINDA TO CALL HIS SON. IMMEDIATELY, LINDA ATTEMPTED TO REACH THE SON. WHEN SHE WAS TOLD THE SON WAS NOT AVAILABLE, SHE PERSISTED UNTIL THE SON FINALLY CAME TO THE PHONE. LINDA CONVEYED THE URGENCY OF THE SITUATION TO THE SON. THE PT. WAS SUBSEQUENTLY ADMITTED TO GENESYS WITH ACUTE CHF.